Creative Powr Community Dispute Resolution Process

Introduction

The Creative Powr community is committed to fostering a positive and respectful environment. We understand that conflicts and disputes may arise from time to time, and it is important to handle these issues effectively and fairly. This Dispute Resolution Process outlines the steps for attempting to resolve disputes informally before considering formal mediation or arbitration. Our goal is to ensure that all members have a clear understanding of the process and can expect fairness, transparency, and timely resolution.

1. Informal Resolution

The first step in resolving a dispute is to address the issue informally with the involved parties. We encourage members to communicate directly and respectfully to try to reach an understanding or compromise. Often, conflicts can be resolved quickly and amicably through open and honest communication.

Expected Timeline: Members are encouraged to attempt informal resolution within 7 days of the dispute arising.

Steps for Informal Resolution:

• Direct Communication: If you feel comfortable, reach out to the other party directly to discuss the issue. Use respectful language and focus on finding a mutually agreeable solution.

• Listen and Empathise: Take the time to listen to the other person’s perspective and express empathy. Understanding each other’s point of view can often resolve misunderstandings.

• Community Support Team Assistance: If direct communication is not possible or does not lead to a resolution, you may reach out to the community support team for assistance in facilitating an informal discussion.

2. Mediation

If the dispute cannot be resolved informally, the community support team may offer mediation. Mediation is a structured process where a neutral third party facilitates a discussion between the involved parties to help them reach an agreement.

Expected Timeline: Mediation should be requested within 14 days if informal resolution is unsuccessful.

Steps for Mediation:

• Request Mediation: Contact the community support team at [contact information] to request mediation. Provide details about the dispute and any prior attempts at resolution.

• Neutral Mediator: A community moderator or a designated mediator will be assigned to facilitate the discussion. The mediator will remain neutral and work to ensure that both parties feel heard.

• Confidentiality: All mediation discussions are confidential. Information shared during mediation will not be disclosed to others outside of the process.

• Outcome: The goal of mediation is to reach a voluntary agreement that both parties find acceptable. The mediator will document the agreed-upon resolution.

Member Rights During Mediation: Members have the right to be treated with respect, to have their privacy maintained, and to appeal the outcome if they feel it was not fair.

Steps for Mediation:

• Request Mediation: Contact the community support team at [contact information] to request mediation. Provide details about the dispute and any prior attempts at resolution.

• Neutral Mediator: A community moderator or a designated mediator will be assigned to facilitate the discussion. The mediator will remain neutral and work to ensure that both parties feel heard.

• Confidentiality: All mediation discussions are confidential. Information shared during mediation will not be disclosed to others outside of the process.

• Outcome: The goal of mediation is to reach a voluntary agreement that both parties find acceptable. The mediator will document the agreed-upon resolution.

3. Arbitration

In rare cases where mediation does not lead to a resolution, arbitration may be considered. Arbitration is a more formal process where an arbitrator, agreed upon by both parties, reviews the dispute and makes a binding decision.

Expected Timeline: Arbitration should be requested within 21 days if mediation is unsuccessful.

Steps for Arbitration:

• Request Arbitration: If mediation is unsuccessful, the parties may agree to proceed with arbitration. Contact the community support team to initiate the arbitration process.

• Selection of Arbitrator: An impartial arbitrator will be selected, with the agreement of both parties. The arbitrator will review the dispute and gather information from both sides.

• Binding Decision: The arbitrator will make a binding decision to resolve the dispute. Both parties must comply with the decision.

Scope of Arbitration: Arbitration is reserved for serious disputes that could not be resolved through informal discussions or mediation. Minor disagreements should be handled through informal or mediated processes.

Steps for Arbitration:

• Request Arbitration: If mediation is unsuccessful, the parties may agree to proceed with arbitration. Contact the community support team to initiate the arbitration process.

• Selection of Arbitrator: An impartial arbitrator will be selected, with the agreement of both parties. The arbitrator will review the dispute and gather information from both sides.

• Binding Decision: The arbitrator will make a binding decision to resolve the dispute. Both parties must comply with the decision.

4. General Guidelines

• Respect and Courtesy: All parties involved in the dispute resolution process are expected to act respectfully and courteously.

• Timeliness: It is important to address conflicts as soon as possible. Prompt action can prevent issues from escalating.

• Impartiality: The community support team and mediators are committed to impartiality and fairness throughout the dispute resolution process.

• Documentation Requirements: During each stage of the dispute resolution process, members may be asked to provide relevant information or evidence to support their claims. This helps ensure a fair assessment of the situation.

5. Contact Information

If you need assistance with a dispute or would like to initiate mediation or arbitration, please contact us at [contact information]. You can also request information on what to include in your documentation during each stage. please contact us at [contact information].

Conclusion

The Creative Powr community values respect, collaboration, and a supportive environment. By following this Dispute Resolution Process, we aim to resolve conflicts in a fair and constructive manner, ensuring that all members feel heard and valued. Members are encouraged to follow up on resolutions to ensure agreed actions are carried out, further contributing to a positive community atmosphere.